Privacy Policy

Last updated: 04/02/2026

Welcome to Sense of Shen. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or book an Acupuncture consultation.

Contact Details

Sense of Shen
Email: admin@senseofshen.com.au
Address: Swan Hill, Vic.

If you have questions or would like to access, update or delete your information, please contact us anytime.

Information We Collect

1. Device Information

We collect limited technical data to ensure our website functions correctly. This may include your IP address, browser type, time zone, and basic system information.

This information is collected automatically through essential website tools such as basic cookies.
We do not use analytics, tracking cookies, or advertising cookies.

2. Appointment & Consultation Information

When you book or attend an appointment, we collect information needed to schedule your session and provide acupuncture treatment. This may include:

– Your name
– Email address
– Phone number
– Appointment details
– Relevant health information you choose to provide

All clinical information is stored securely through Cliniko, our practice management system, which complies with relevant health privacy standards.

We will never share your health information without your consent unless legally required.

3. Customer Support Information

If you contact us with questions or enquiries, we may collect any information you choose to provide.

This information is used only to respond to your request.

Minors

We offer Acupuncture treatment to minors with parental or guardian consent.
We do not knowingly collect personal information from minors without appropriate consent.
If you believe this has happened, please contact us.

How We Use Personal Information

We use your personal information to:

– Provide Acupuncture consultations
– Manage bookings and appointment reminders
– Communicate with you
– Maintain secure health records
– Improve the reliability and functionality of our website

We do not use your data for marketing without your explicit permission.

Sharing Your Information

We only share information when necessary to deliver our services, such as:

– Cliniko, for bookings and secure health record management
– Website hosting or email providers for communication

We do not sell, rent or trade personal information.

We may disclose information if required to comply with legal obligations or official requests.

Retention of Information

We keep clinical records for the period required by health record laws and professional regulations. Other information may be deleted upon request unless we are required to retain it for legal reasons.

Your Rights

You may request to:

– Access the personal information we hold
– Correct or update information
– Request deletion (where applicable)
– Withdraw consent

To exercise any of these rights, contact us using the details above.

If you are dissatisfied with our response, you may lodge a complaint with your local privacy or health information authority.

Cookies

Our website uses essential cookies only, which help the site function properly.
We do not use analytics, behavioural tracking or advertising cookies.

You may disable cookies in your browser settings, but parts of the website may not function as intended.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. The most recent version will always be available on this page.